Glad you asked! We’re a team of pet lovers from Portugal working in an office filled with running, playing, barking, napping, and much more, dogs. We’re all about making it simple, when spending time with your pet - whether you’re in the park, at the office, or on the couch. We think that quality products make for quality time, that walking around with your pet shouldn’t be complicated, and that a shared life is a happier one.

Please send us an email to info@paw-it-up.com

Anyone who knows us, knows that we love your photos, so don't avoid sending us photos of your pup using our products!

To get the chance to be featured on our social networks, you must:

- Follow us on instagram @pawitup

- Post photos with your Paw It Up products!

- Tag us in your photos @pawitup and use the hashtag #pawitupstyle

Don't miss out on all our launches, partnerships, news, and much more:

Instagram: @pawitup

Facebook: @pawitupbrand

Thank you for your interest! If you would like to become a Paw It Up! retailer or suggest a store, please e-mail us at info@paw-it-up.com.

Collars: We think it's very important to measure your dog's neck correctly before selecting the size, so you'll find a Size Guide button on each product page with a guide on how to do it.

Harnesses: We consider it very important to correctly measure your dog's neck and chest before selecting the size, so you'll find a Size Guide button on each product page with a guide on how to do this.

Check out our size guide here or send us a message/email and we'll be happy to help. 

Our products are divided into two collections: Handwoven and Timeless.

In the Handwoven collection, the fabric (macramé) is made in Mexico by our artisans with cotton thread and the product is finished in Portugal with iron metalware and Italian leather.

The Timeless collection is 100% handmade in Portugal with stainless steel/brass metalware and Italian leather.

We chose not to pursue the use of vegan leather for several reasons.

First, as long as meat consumption continues, leather will remain a by-product of the meat industry. In this context, using leather is not inherently environmentally harmful. However, it's crucial to ensure that the leather comes from responsibly sourced cattle and that the animals are treated humanely.

Second, the production of vegan or synthetic leather often involves high water usage and relies heavily on chemicals, which can result in significant water pollution.

Lastly, most often the leather substitutes have a large percentage of plastic components included and only a minimal of natural fibres. Resulting for them to have a rather short life-span, but also making them most often not fully biodegradable. 

This is why Paw It Up decided to work with vegetable tanned leather as it is the best approach and method to respect the environment.

FACT: To date, vegetable tanning accounts for only 15% of global leather production.

Chrome-tanned leather, which dominates the market, is produced using a large amount of chemicals, including acids and salts. This method is fast, cost-effective, and easily automated - often completed in a single day with minimal craftsmanship. However, it comes with significant downsides: chrome-tanned leather tends to wear poorly, can crack within months, and its production releases toxic chromium, which poses serious environmental risks, particularly in regions with inadequate waste treatment.

In contrast, vegetable-tanned leather is crafted using natural tannins extracted from plants. This eco-friendly and biodegradable process is free from harmful chemicals and requires up to two months to complete, relying heavily on the skill and patience of experienced artisans. The result is a more durable, high-quality leather that resists cracking and drying out. Over time, it develops a rich, unique patina, becoming more beautiful with age and use. While slower and more labor-intensive, vegetable tanning supports sustainable practices and delivers a superior, longer-lasting product.

You can find care instructions by selecting on the menu Customer Care - Product Care. Still have questions? Email us at info@paw-it-up.com, and we’ll provide answers.

Individual product pages have lots of useful information including photos, features and size guides. Still have questions? Email us at info@paw-it-up.com and we’ll provide answers (and pup pics probably).

No. Our products are made of 100% genuine italian leather and shouldn´t go into water.

May or may not be. The patterns may differ but colours will remain the same as there are several artisans weaving and they have total freedom to choose which pattern they want to do.

Yes. We’ve worked hard to create a set of essentials that are durable and lasting. That’s why all of our items are protected by a limited three-month warranty. Wear and tear happen, especially when pets are involved, but if the items you’ve ordered aren’t performing as they should within a three month of purchase, we’ll fix or replace them free of charge. Email us at info@paw-it-up.com to talk about our warranty.

We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.

Please send us an e-mail to info@paw-it-up.com.

The cost of transport is borne by us if the customer asks for the item to be collected from the address indicated on the order. If the customer wants to send the item to us himself, the cost is borne by the customer.

When the item arrives in our hands, we confirm the defect reported by the customer. If we confirm that the item was indeed sold with a manufacturing defect, it is sent to our manufacturer for repair or an exchange is made if we have the item in stock.

We currently accept the following payment methods:

• VISA
• Mastercard
• American Express
• Apple Pay
• Google Pay
• MBWay and Multibanco Reference (only in Portugal)

If you receive an email asking you to provide card details or other personal information, please note that it is not sent by Paw It Up! The same applies to instagram and/or facebook accounts.

Whenever you have any questions, you can contact us via our social networks, or via our email info@paw-it-up.com.