FREQUENT QUESTIONS

Other people may have had the same questions as you do. And we may as well have answered them. Take a look.




BRAND / WHAT IS PAW IT UP?

Glad you asked! We’re a team of pet lovers from Portugal working in an office filled with running, playing, barking, napping, and much more, dogs. We’re all about making it simple, when spending time with your pet - whether you’re in the park, at the office, or on the couch. We think that quality products make for quality time, that walking around with your pet shouldn’t be complicated, and that a shared life is a happier one.




BRAND / ARE YOU LAUNCHING MORE PRODUCTS?

For sure! We’re always working on new products. Sign up for our emails to get updates.




RETAILERS / I WANT TO SELL YOUR PRODUCTS IN MY STORE. HOW CAN I DO THAT?

Thank you for your interest! If you would like to become a Paw It Up! retailer or suggest a store, please e-mail us at info@paw-it-up.com.




PRODUCTS / HOW CAN I CHOOSE THE BEST PRODUCT SIZE FOR MY DOG?

Collars: We think it’s very important to measure your dog's neck correctly before selecting the size, therefore you will find a Size Guide button on every product page with a guide on how to do so.

Harnesses: We think it’s very important to measure your dog's neck and chest correctly before selecting the size, therefore you will find a Size Guide button on every product page with a guide on how to do so.




PRODUCTS / HOW CAN I FIND MORE INFORMATION ABOUT A PRODUCT?

Individual product pages have lots of useful information including photos, features and size guides. Still have questions? Email us at info@paw-it-up.com and we’ll provide answers (and pup pics probably).


 

PRODUCTS / HOW DO I CLEAN MY PAW IT UP! PRODUCTS?

You can find care instructions by selecting on the menu Customer Care - Product Care. Still have questions? Email us at info@paw-it-up.com, and we’ll provide answers.




PRODUCTS / WHERE CAN I BUY PAW IT UP! PRODUCTS?

Our products are available through our website.

You can find some of our products at Wonder Dog in Lisbon.

Wonder Dog
Travessa Henrique Cardoso, 55A, 1700-227 Lisboa
Monday to Friday – From 10am to 7pm 
Saturday – From 10am to 1pm
@wonderdog_shop

 



PRODUCTS / WHERE ARE YOUR PRODUCTS MADE?

Our “Handwoven Collection” is manufactured in Mexico, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.




PRODUCTS / ARE THE PATTERNS OF ALL PRODUCTS OF "HANDWOVEN COLLECTION" EXACTLY THE SAME AS IN THE PRODUCT PHOTOS WE SEE?

May or may not be. The patterns may differ but colours will remain the same as there are several artisans weaving and they have total freedom to choose which pattern they want to do.

 

 

WARRANTY / DO YOUR PRODUCTS HAVE A WARRANTY?

Yes. We’ve worked hard to create a set of essentials that are durable and lasting. That’s why all of our items are protected by a limited six-month warranty. Wear and tear happen, especially when pets are involved, but if the items you’ve ordered aren’t performing as they should within a six month of purchase, we’ll fix or replace them free of charge. Email us at info@paw-it-up.com to talk about our warranty.

We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.