WHO WILL DELIVER MY ITEMS AND HOW MUCH IS SHIPPING?

We currently use CTT Expresso to ship your parcel.

  • All purchases are packed and dispatched on a first-come, first-served basis and can take up to 5 working days to dispatch.

 

CONTINENTAL PORTUGAL                                                                      

CTT Expresso (Home / Office Delivery)
€4,00 for all orders.
Please allow 1-5 business days.

CTT Expresso Pick-Up (CTT Post Office)
€3,00 for all orders.
Please allow 1-5 business days.

 

AZORES AND MADEIRA

CTT Expresso (Home Delivery)
€7,00 for all orders.
Please allow 3-8 business days.

CTT Expresso Pick-Up (CTT Post Office)
€6,00 for all orders.
Please allow 1-5 business days.

 

CONTINENTAL SPAIN

CTT Expresso (Home Delivery)
€5,00 for all orders. 
Please allow 1-5 business days.

 

BALEARES - SPAIN

CTT Expresso (Home Delivery)
€13,00 for all orders. 
Please allow 1-5 business days.

 

CEUTA, LAS PALMAS, MELILLA, SANTA CRUZ DE TENERIFE - SPAIN

CTT Expresso (Home Delivery)
€14,00 for all orders. 
Please allow 1-5 business days.

 

EUROPE

Price varies depending on country

CTT Expresso (Home Delivery)
Between €13,00 and €22,00 
Please allow 5-10 business days.

 

US & CANADA

CTT Expresso (Home Delivery)
€31,00 for all orders.
Please allow 10-15 business days (once it has arrived, it may be stuck in customs for an unknown amount of time). 

 

REST OF THE WORLD

Price varies depending on country

CTT Expresso (Home Delivery)
Between €31,00 and €49,00 
Please allow 10-15 business days (once it has arrived, it may be stuck in customs for an unknown amount of time).

  

Paw It Up! is not responsible for lost or damaged parcels during shipping. 

Once your order leaves our hands it is under the responsibility of the courrier to deliver it. We therefore cannot be held responsible for any lost or stolen parcel. If you live somewhere that might be deemed hard to find please include clear delivery instructions when placing your order. If for some reason your order arrives damaged, or it doesn’t arrive at all, you can raise a claim with CTT Portugal here or with your national post office company. For any assistance please feel free to email us at info@paw-it-up.com.

 

 

 

DOES PAW IT UP ASSUME THE COST OF IMPORT DUTIES AND CUSTOMS TAXES?

No. Import duties and customs taxes are not included in item price or shipping cost. These will be collected from you by the courrier, if applicable.

Please note that in case that if, for any reason, customer refuses the delivery of the parcel or isn't available for receiving the parcel/doesn't pick up the parcel as requested by the courrier, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.  

This amount will be deducted from the total amount of the pieces that are to be refunded.

 

 

 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email info@paw-it-up.com.

 

 

 

CAN I CHANGE OR CANCEL MY ORDER?

Yes, if we´re able to catch it in time, we can update your order! As soon as possible, please reach out to info@paw-it-up.com.

 



CAN I ADD / REMOVE / CHANGE ITEMS FROM AN EXISTING ORDER?

If you would like to make a change to your order, we would ask for you to contact us as soon as possible. Alternatively, you could create a new order with the updated items and cancel the existing order.

 



HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.


You can track the status of your order here.

 



WHAT PAYMENT METHODS DOES PAW IT UP ACCEPT?

Currently, we accept the following payment methods:

  • VISA
  • Mastercard
  • American Express
  • Apple Pay
  • MBWay and Referência Multibanco (Portugal Only)
  • PayPal