Shipping & Orders
NOTE ON THE RECENT HEALTH AND WAR CRISIS
Due to the impact of the ongoing health pandemic, COVID-19 and war in Ucraine, please note that delays may occur due to local regulations. Our team is working diligently to process and ship all orders as quickly as possible. Your patience and understanding during this time is greatly appreciated.
WHO WILL DELIVER MY ITEMS AND HOW MUCH IS SHIPPING?
We currently use MRW to ship your parcel to Continental Portugal and Continental Spain. For Europe and Rest of the World we use CTT PORTUGAL.
- Purchases made on weekends and public holidays will be processed the following business day.
CONTINENTAL PORTUGAL
MRW Standard
Free on all orders over €100.
€5,00 for orders under €100.
Please allow 1-5 business days.
MRW Express
€10,00 for all orders.
Please allow 1-5 business days.
AZORES AND MADEIRA
CTT Correio Registado
Free on all orders over €100.
€5,00 for orders under €100.
Please allow 3-8 business days.
Express shipping is not available.
CONTINENTAL SPAIN
MRW Standard
Free on all orders over €100.
€6,00 for orders under €100.
Please allow 1-5 business days.
EUROPE
Standard Shipping
Free on all orders over €150.
€12,00 for orders under €150.
Please allow 5-10 business days.
REST OF THE WORLD
Standard Shipping
Free on all orders over €200.
€20,00 for orders under €200.
Please allow 10-15 business days (once it has arrived, it may be stuck in customs for an unknown amount of time).
Paw It Up! is not responsible for lost or damaged parcels during shipping.
Once your order leaves our hands it is under the responsibility of the courrier to deliver it. We therefore cannot be held responsible for any lost or stolen parcel. If you live somewhere that might be deemed hard to find please include clear delivery instructions when placing your order. If for some reason your order arrives damaged, or it doesn’t arrive at all, you can raise a claim with CTT Portugal here or with your national post office company (for Azores, Madeira & International Shipping) or with MRW here (for Continental Portugal & Continental Spain). For any assistance please feel free to email us at info@paw-it-up.com.
DOES PAW IT UP ASSUME THE COST OF IMPORT DUTIES AND CUSTOMS TAXES?
No. Import duties and customs taxes are not included in item price or shipping cost. These will be collected from you by the courrier, if applicable.
Please note that in case that if, for any reason, customer refuses the delivery of the parcel or isn't available for receiving the parcel/doesn't pick up the parcel as requested by the courrier, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the pieces that are to be refunded.
We use CTT Portugal for International Shipping. We strongly advise to use an address where there is someone for reception during the day.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email info@paw-it-up.com.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, if we´re able to catch it in time, we can update your order! As soon as possible, please reach out to info@paw-it-up.com.
CAN I ADD / REMOVE / CHANGE ITEMS FROM AN EXISTING ORDER?
If you would like to make a change to your order, we would ask for you to contact us as soon as possible. Alternatively, you could create a new order with the updated items and cancel the existing order.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
CONTINENTAL PORTUGAL & CONTINENTAL SPAIN
You can track the status of your order here.
PORTUGAL ISLANDS, EUROPE & REST OF THE WORLD
You can track the status of your order here.
WHAT PAYMENT METHODS DOES PAW IT UP ACCEPT?
Currently, we accept the following payment methods:
- VISA
- Mastercard
- American Express
- Apple Pay
- MBWay and Referência Multibanco (Portugal Only)