NOTE ON THE RECENT HEALTH CRISIS

Due to the impact of the ongoing health pandemic, COVID-19, please note that delays may occur due to local regulations. Our team is working diligently to process and ship all orders as quickly as possible. Your patience and understanding during this time is greatly appreciated.

 



WHO WILL DELIVER MY ITEMS AND HOW MUCH IS SHIPPING?

We currently use CTT PORTUGAL to ship your parcel.

  • Purchases made on weekends and public holidays will be processed the following business day.

 

PORTUGAL                                                                     

CTT Correio Registado
Free on all orders over €100.
€4,00 for orders under €100.
Please allow 1-4 business days.

CTT Expresso
Free on all orders over €100.
€8,00 for orders under €100.
Please allow 1-2 business days.

 

AZORES AND MADEIRA

CTT Correio Registado
Free on all orders over €100.
€4,00 for orders under €100.
Please allow 3-8 business days.

Express shipping is not available.

 

EUROPEAN UNION

Standard Shipping
Free on all orders over €150.
€10,00 for orders under €150.
Please allow 5-10 business days.

 

REST OF THE WORLD

Standard Shipping
Free on all orders over €200.
€20,00 for orders under €200. 
Please allow 10-15 business days (once it has arrived, it may be stuck in customs for an unknown amount of time).

 

 

DOES PAW IT UP ASSUME THE COST OF IMPORT DUTIES AND CUSTOMS TAXES?

No. Import duties and customs taxes are not included in item price or shipping cost. These will be collected from you by the carrier, if applicable.

 



HOW CAN I CHANGE MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email info@paw-it-up.com.

 



CAN I CHANGE OR CANCEL MY ORDER?

Yes, if we´re able to catch it in time, we can update your order! As soon as possible, please reach out to info@paw-it-up.com.

 



CAN I ADD / REMOVE / CHANGE ITEMS FROM AN EXISTING ORDER?

If you would like to make a change to your order, we would ask for you to contact us as soon as possible. Alternatively, you could create a new order with the updated items and cancel the existing order.

 



HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information. You can track the status of your order here.

 



WHAT PAYMENT METHODS DOES PAW IT UP ACCEPT?

Currently, we accept the following payment methods:

  • VISA
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal
  • MBWay and Referência Multibanco (Portugal Only)